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VoltDB Support Plans


VoltDB support plans are designed to help you build, test, deploy and manage your VoltDB databases. If you're building your first VoltDB application or need help tuning an existing database, the Enterprise Developer plan is designed for you.  If you're deploying VoltDB systems into production, check out the expert-level support available to you through our Enterprise Standard and Enterprise Premium plans.  Our support engineers are courteous, responsive and skilled in all aspects of VoltDB database design and operation.

 

Enterprise

Developer

Enterprise

Standard

Enterprise

Premium

Support Services Levels
  Initial Response 4 business hours 4 business hours 1 business hour
  Technical Response 1 business day 1 business day 2 business hours
  Coverage Business hours Business hours 24x7
  Communications email, Web, phone email, Web, phone email, Web, phone
  Customer Contacts Named developer Primary + backup Primary + backup
  Number of Incidents Unlimited Unlimited Unlimited
  Sev. 1 Problem Escalation    
  Sev. 1 Problem Hot Fix    
Software Maintenance
  Update Notifications
  Technical Alerts
Editions & Terms
  Supported Editions VoltDB Enterprise Edition,
VoltOne,
VoltDB Community Edition
VoltDB Enterprise Edition,
VoltOne,
VoltDB Community Edition
VoltDB Enterprise Edition,
VoltDB Community Edition
  Term 3 months Annual Annual

Click Here to Review VoltDB Support Plan Notes