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Contact Us | 1+978-528-4660 |
VoltDB Support Plans
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Enterprise Developer |
Enterprise Standard |
Enterprise Premium |
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| Support Services Levels | |||
| Initial Response | 4 business hours | 4 business hours | 1 business hour |
| Technical Response | 1 business day | 1 business day | 2 business hours |
| Coverage | Business hours | Business hours | 24x7 |
| Communications | email, Web, phone | email, Web, phone | email, Web, phone |
| Customer Contacts | Named developer | Primary + backup | Primary + backup |
| Number of Incidents | Unlimited | Unlimited | Unlimited |
| Sev. 1 Problem Escalation | ![]() |
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| Sev. 1 Problem Hot Fix | ![]() |
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| Software Maintenance | |||
| Update Notifications | ![]() |
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| Technical Alerts | ![]() |
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| Editions & Terms | |||
| Supported Editions | VoltDB Enterprise Edition, VoltOne, VoltDB Community Edition |
VoltDB Enterprise Edition, VoltOne, VoltDB Community Edition |
VoltDB Enterprise Edition, VoltDB Community Edition |
| Term | 3 months | Annual | Annual |







