Technical Support

At VoltDB, we want to do everything possible to help you be successful building, testing, and deploying your application. If you're deploying VoltDB systems into production, check out the expert-level support available through our Enterprise Standard and Enterprise Premium plans. Our support engineers are ready, responsive, and skilled in all aspects of VoltDB database design and operation to help give you the extra boost you’re looking for.


Support Services Levels

 Enterprise Standard Enterprise Premium

Initial Response

4 business hours

1 business hour

Technical Response

1 business day

2 business hours

Coverage

Business hours

24x7 (phone)

Communications

email, Web, phone

email, Web, phone

Customer Contacts

Unlimited

Unlimited

Sev. 1 Problem Escalation

 

Sev. 1 Problem Hot Fix

 

Software Maintenance

Update Notifications

Technical Alerts

Editions & Terms

Supported Editions

VoltDB Enterprise Edition, VoltDB-S, VoltDB Community Edition

VoltDB Enterprise Edition, VoltDB Community Edition

Term

3 Years

3 Years

Click Here to Review VoltDB Support Plan Notes

“It's so great to see something, that's outstanding already, making further progress. Really looking forward to move up to 3.0 as soon as it comes out as a release version. Please keep the good work rolling!”

Tamihiro Lee
Sakura Internet


“I just wanted to re-iterate how impressed I am with the level of support you guys give us... just one of many examples where it is clear that you have sat down and thought about our problem carefully.”

Mik Quinlan
Shopzilla

Still have questions?
Call +1.978.528.4660 or drop us a line at info@voltdb.com

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