Innovation in the telecommunications industry has been led primarily by hardware vendors, offering differentiating capabilities to carriers. This has created an environment of vendor lock-in and staggered progress due to lack of agility. A side effect of this is equipment and infrastructure obsolescence at a rate that is not desirable for carriers. At the same time, a model that delivers agility in the software industry is emerging in cloud-enabled services and service-oriented architectures (SOA).
Historically, organizations rely on cross-pollination of innovative ideas across industries.